Refund Policy
1. Refunds Are Credited to Your Balance
For corporate partner accounts, the value of a cancelled order is refunded to the partner's travelesimpro balance, not to the card or bank account used for payment. The refunded amount is added to the balance immediately and can be used for new package purchases with no time limit.
2. Unused Packages
Packages that have not yet been installed or activated can be cancelled from the panel within 180 days of the order date (the eSIM's pre-installation validity period), and their value is refunded to the balance. Packages that are not cancelled within this period expire; no refund is made for expired packages and no automatic refund applies.
3. Installed or Activated Packages
eSIM packages are digital products delivered instantly. Once a package has been installed or activated, no refund is made. For operator-related technical issues, please contact our support team; if the issue cannot be resolved, a balance refund will be considered separately.
4. Bulk Orders
Unused entitlements in a bulk-order link can be cancelled by the partner from the panel; when the link's validity period (7, 15 or 30 days) ends, unused entitlements are also refunded to the balance. Packages that have been installed by a customer are not refunded.
5. Balance Top-ups
Balance top-ups made by card or bank transfer are not refunded; the topped-up balance remains in the account and can be used with no time limit. Exceptional cases such as duplicate or erroneous charges are reviewed separately by our support team.
6. Direct (One-time) Sales
For packages purchased directly by card, if the eSIM cannot be delivered due to a technical issue, the amount is automatically refunded to the card used for payment; it may take 3–10 business days to appear on the card. No refund is made after installation or activation.
7. Refund Requests
For refund and technical support requests, you can reach us at info@travelesimpro.info.